Global companies are increasingly embracing outsourcing across a wider range of front and back-office processes to help transform their businesses. The reason - in addition to significant cost savings, Business Process Outsourcing (BPO) has become a lever for driving business growth and innovation.
Thetecminds delivers business value by "extending your enterprise." Our Business Process Outsourcing services combine deep industry knowledge, operational excellence, a partnership approach to client engagement and comprehensive service offerings. By coupling our BPO services and in-depth industry specific knowledge, we provide business focused solutions tailored to meet your strategic goals.
Thetecminds seeks to utilize the depth and breadth of our products and services, as well as our expertise in working with complementary technology providers, to provide integrated solutions that address new and emerging market demands.
Thetecminds Customer Services team understands the client’s specific expectations and addresses them in a sustainable and comprehensive way because the Customer Management Services today have moved beyond being pure cost centers to platforms which build brand loyalty, provide ease of support to agents through predictive recommendations and consumer behavioral insights. These generate revenue, improve stickiness, help reduce costs, and provide an overall customer experience which is standardized across multi-channel environments. The platforms are built on smart pillars incorporating analytics and technology backed delivery engines.
We also provide solution / delivery elements through proprietary channels such as new processes, technology, strong domain skills, and culture. We help clients effectively respond to new technological, social, and economic pressures / changes. Our support profile spans to companies in Consumer/Enterprise Hardware and Software, Telecom Equipment and Services, Consumer Electronics, Online Retail, Consumer Goods, Insurance and Banking.
As the HR Function looks beyond ‘reducing cost per employee’ and focusing more on improving employee experience & productivity to build a stronger support system for the organization’s growth, Human Resource Outsourcing (HRO) has become a sustainable, infact necessary, option to control costs and meet the expanding HR objectives. We provide comprehensive transactional, administrative and strategic human resources functions that enable employees and managers to access, update and use HR information more efficiently and effectively.
Our services help support and streamline many critical HR functions and processes, including Benefits Administration, Payroll, Compensation Management, Recruitment and Staffing, Workforce Administration, Workforce Development, and Learning & Development.We employ a transformation-driven approach to build a customized roadmap that helps achieve your business objectives such as enhancing employee experience, ensuring compliance and control, achieving operational excellence, and improving efficiency of working capital.
Finance and Accounting (F&A) processes have become prime candidates for outsourcing with CFOs leveraging BPO as a strategy to change their operating models. Outsourcing F&A services not only enables the firms to focus on value added services, but also to reduce costs and bring process Efficiencies.Thetecminds strives hard to focus on improving service performance and reducing transaction costs through our proven process re engineering methodologies, technology innovation, domain expertise and global service delivery capabilities.
We help clients to transform their enterprise finance function from a cost center to a profit center, thereby balancing expense and growth, reducing the cash cycle, improving DSO, and maximizing return on investment in an agile environment.Our full value BPO deployment model consists of flexible delivery models, robust implementation and transition methodologies, industry best practices and innovative pricing models.
In modern business era, most of the companies across the globe are under increasing pressure to improve efficiencies across their Sourcing and Procurement value chain, to optimize cost of operations, leverage scale and opportunities to maximize savings, increase productivity, generate end-to-end visibility and drive compliance. Sourcing and Procurement functions in recent times has significant impact and has contributed in achieving these objectives.
We take full responsibility of affecting procurement process improvements that are measured through our business models. We combine the right people and expertise, efficient processes and technologies, to deliver the most effective outcomes. We offer capability optimization through usage of offshore resources, leveraging category expertise, using fit-for-purpose processes, and an operating model that is scalable, with lower fixed costs.